Returns and refunds
Our policy, complying with current regulations, is to grant you the right to return any item purchased at deskontrol.net, the customer has a maximum period of 30 working days, from the receipt of the order, to withdraw from the contract without penalty and without indicating the reasons.
Returns must be processed through the Customer Service Department, by e-mail to email@example.com or by calling +34 961 144 552.
To process your return it will be necessary to indicate the order number and / or invoice number, as well as the reason for the return.
deskontrol.net, is committed to the reimbursement of the price of the product, provided that the conditions of return fixed in this point are fulfilled.
The costs of return as well as the delivery in case of withdrawal by the consumer, will be borne by the same. In the event that the cancellation of the order takes place prior to the departure of the merchandise, the customer will not be charged with any shipping or return costs.
If the reason for the return is that the item is defective or does not correspond to the order requested, deskontrol.net, will bear the costs of return and re-delivery.
The customer will be informed throughout the return process.
deskontrol electronics will advise its transport agency to proceed with the collection of the merchandise, and the customer must facilitate the collection of the product on the date and timetable previously agreed upon.
deskontrol electronics, will refund the amount in a maximum of 72 hours, since the product is received and verified that it is in perfect condition.
The shipping address for returns is:
Av. Del Port, 158 - 9th
46023 Valencia - Spain
Tel. +34 961 144 552