How we process your personal data
This Privacy Policy explains how deskontrol electronics S.L. processes personal data collected through deskontrol.net and deskontroller.com, for what purposes, on what legal basis, for how long and what rights you may exercise.
The aim is to provide clear information adapted to the actual activity of the store, commercial enquiries, technical support, order management and documentation related to deskontroller products.
Data controller
deskontrol electronics SL
Tax ID: ESB13909601
Address: Av. del Port, 158 P9, 46023 Valencia, Spain
Phone: +34 961 144 552
Email: info@deskontrol.net
Scope
This policy applies to personal data collected through the online store, contact forms, customer accounts, support channels, commercial communications and interactions related to deskontrol.net and deskontroller.com.
Data we may process
Depending on the case, we may process identification and contact data, order data, billing and shipping details, communications with you, technical support information, customer account data and data derived from website use where the relevant technologies have been accepted.
Purposes and legal basis
We process personal data for the following purposes and legal bases:
- Order management, payments, invoices, shipping and after-sales service, based on contract performance or pre-contractual steps.
- Commercial enquiries, requests for information, project validation, technical support and incident handling, based on pre-contractual steps, contract performance, legitimate interest or consent where applicable.
- Customer account management, based on contract performance, pre-contractual steps or the user’s request to create and use an account.
- Compliance with legal obligations, including accounting, tax, consumer protection, warranty, complaint handling or administrative requirements.
- Website security, fraud prevention and abuse control, based on legitimate interest in protecting the business, systems, users and commercial relations.
- Commercial communications, where prior consent exists or where another valid legal basis applies under the relevant regulations.
- Cookies, analytics, advertising or similar technologies, according to user preferences and the Cookies Policy.
Retention period
- Order, invoice and transaction data will be kept for the periods required by applicable accounting, tax and consumer regulations.
- Enquiries, support requests and commercial communications will be kept for the time necessary to answer them, manage follow-up and address possible responsibilities.
- Customer account data will be kept while the account remains active or while legal or contractual obligations may apply.
- Commercial communication data will be kept until you withdraw consent or object to receiving them, where applicable.
- Data associated with cookies or equivalent technologies will be governed by the Cookies Policy.
Recipients and processors
- Payment, transport, hosting, email, technical support, analytics, security or store-management providers when necessary to operate the service.
- Professional advisers, administrative providers or technical suppliers where needed for business management.
- Public administrations, authorities, courts or tribunals where there is a legal obligation.
- We do not sell your personal data to third parties.
International data transfers
Some technology providers, analytics, advertising, communication or infrastructure services may involve international data transfers outside the European Economic Area. Where applicable, such transfers will be carried out with the safeguards required by the applicable regulations or under the legal framework valid at the time.
Data subject rights
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability. You may also withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
To exercise these rights, you can write to info@deskontrol.net, stating your request and, where necessary, providing the information required to verify your identity.
If you believe that the processing of your data does not comply with the applicable regulations, you may file a complaint with the Spanish Data Protection Authority.
Cookies, analytics and advertising technologies
This website may use cookies or similar technologies for technical operation, analytics, measurement or advertising purposes, depending on the configuration and the choices made by the user.
You can find more detailed information about these technologies, their purposes and how to manage your preferences in the Cookies Policy.
Automated decisions and profiling
deskontrol electronics does not generally make automated decisions with legal or similarly significant effects based solely on automated processing of personal data.
Where analytics or advertising tools are used, they are managed according to the user’s cookie and consent preferences and the applicable legal framework.
Security and updates
deskontrol electronics applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration or improper processing, taking into account the nature of the information and the associated risks.
This policy may be updated where necessary due to legal, technical, operational or organisational changes. The version published on the website will be the one in force at any given time.
Related information
You may complete this information by consulting the Legal Notice, the Cookies Policy, the Returns and Refunds and the Terms and Conditions.